Marlabs becomes a frontier AI firm with Copilot 365, GitHub Copilot and Dynamics 365 | Microsoft Customer Stories
Marlabs wanted to become an AI-first organisation while gaining firsthand experience it could apply to client transformations. With Microsoft 365 Copilot and AI agents, the company is streamlining workflows and driving measurable efficiencies--including a 56% productivity gain. Read the customer story and explore what Marlabs' experience can teach you about turning AI adoption into business impact.
How is Marlabs using Microsoft Copilot to become an AI‑first company?
Marlabs is reimagining its own operations with Microsoft 365 Copilot and Copilot Studio as part of a broader AI‑first strategy. Instead of treating AI as a separate initiative, the company is embedding Copilot into everyday workflows across HR, onboarding, approvals, contracts, proposals, and finance.
Key examples and results include:
- Virtual HR agent: Built with Microsoft Copilot Studio, this agent unifies multiple HR systems into a single conversational experience. Employees can apply for leave, check policies, and resolve HR questions in seconds.
- Response time reduction: HR response times have been cut by more than 60%, and the previous help desk system was retired.
- Query coverage: The HR Copilot agent now handles about 80% of HR queries, freeing HR staff to focus on more complex issues.
- Onboarding agent: A dedicated onboarding agent saves approximately three days per new hire by streamlining access to information, tasks, and approvals.
- Additional agents: Marlabs has added agents for approvals, contract reviews, proposal creation, and surfacing financial and operational data.
These internal use cases became the foundation for AgilityAI, Marlabs’ enterprise AI transformation suite, which packages these proven, reusable “agentic” accelerators for clients. By using Copilot deeply in its own business, Marlabs can guide clients with hands‑on experience, especially in regulated industries where security and compliance are critical.
What productivity and cost benefits has Marlabs seen from GitHub Copilot and Microsoft 365 Copilot?
Marlabs is using GitHub Copilot and Microsoft 365 Copilot to reshape both software engineering and day‑to‑day knowledge work, with measurable gains that it now passes on to clients.
For software engineering (GitHub Copilot):
- GitHub Copilot is now described as foundational to Marlabs’ engineering lifecycle.
- Developers work about 20% faster, improving delivery speed without sacrificing quality.
- The quality uplift is enabling Marlabs to design new solution offerings for clients.
- For clients in highly regulated sectors, GitHub Copilot’s built‑in protections and data loss prevention are important differentiators.
For knowledge work (Microsoft 365 Copilot):
- Microsoft 365 Copilot supports employees with document summarization, email drafting, research, and proposal development.
- After a series of adoption workshops co‑delivered with Microsoft India, Marlabs recorded a 56% productivity gain across the organization.
Value for clients:
- Marlabs now typically includes a 20% cost savings in proposals for work that uses AI, reflecting the efficiency gains from Copilot.
- Clients are encouraged to reinvest these savings into additional strategic AI initiatives, creating a continuous improvement loop.
- Marlabs also offers services to help clients adopt GitHub Copilot and Microsoft 365 Copilot, using its own experience as a blueprint.
In short, the combination of GitHub Copilot and Microsoft 365 Copilot is helping Marlabs speed up delivery, improve quality, and lower costs—while giving clients a clear, data‑backed view of the benefits they can expect.
How does Dynamics 365 Project Operations fit into Marlabs’ AI vision?
Dynamics 365 Project Operations is a core part of how Marlabs is rethinking project delivery with AI. The goal is to create a unified, AI‑powered system of record and insight for all project work.
What Dynamics 365 Project Operations enables:
- A single, integrated view of project timelines, resources, financials, and performance.
- A more unified “system of truth” that centralizes delivery data.
- Deeper operational insights that are difficult to achieve with fragmented tools.
How it connects with Copilot and Copilot Studio:
- Dynamics 365 Project Operations is being strengthened by Copilot to support AI‑driven forecasting, risk detection, and workflow automation.
- It will integrate with Marlabs’ growing ecosystem of Copilot Studio agents, so specialized agents can tap into project data for tasks like approvals, reporting, and scenario analysis.
Part of a broader “one AI as the UI” vision:
- Marlabs is working toward a universal conversational interface—described internally as “one AI as the UI”—where multiple specialized agents collaborate behind the scenes.
- In this model, a user can ask a single interface for project status, risks, or financials, and the underlying agents and Dynamics 365 Project Operations data work together to provide answers.
Alongside GitHub Copilot (for how software is built) and Microsoft 365 Copilot (for how people work), Dynamics 365 Project Operations is intended to reshape how Marlabs runs projects end‑to‑end, giving both internal teams and clients clearer, data‑driven visibility into delivery.
.jpg)
Marlabs becomes a frontier AI firm with Copilot 365, GitHub Copilot and Dynamics 365 | Microsoft Customer Stories
published by Weston Technology Group, LLC.
Our Vision
Our vision is to provide affordably priced services that allow small and medium-sized businesses to leverage state-of-the-art cloud technologies. In turn, this allows our clients to gain a competitive advantage in their industry and scale with the natural peaks and valleys of business. We're driven by the philosophy that if we help business leaders solve their IT problems so they can become more profitable, productive, and successful, then we will inherently grow along with them.
Reasons
- Rapid Response – Emergency response time is one hour or less guaranteed. We can log in to your PC or server remotely and resolve many issues immediately without the wait for a technician to travel to your location.
- Reputable - WTG has been around since 2004, a respected leader in the community and the industry.
- Experienced - We hire only seasoned, professional technicians with at least 5-10 years experience and usually many more.
- Business Savvy - We design, implement and manage technology solutions from a thorough understanding of the business benefit for your company.
- Proactive – Our service philosophy is proactive, not reactive. With state-of-the-art network monitoring and management, we manage your network 24/7 to identify issues and address them BEFORE they become problems, rather than putting out fires.
- Comprehensive Project Management – Our extensive experience managing all types of complex projects means we will handle every detail and coordinate all vendors so you can rest assured that your project will be completed on time and on budget.
- No Geek Speak – You deserve to have your questions answered in plain English. Our technicians will clearly explain what is happening so you understand.
Sign in with LinkedIn