Using Copilot in Customer Service

As a customer service agent, you handle complex requests every day. Microsoft Copilot helps resolve issues faster by providing real-time AI assistance, analyzing customer inquiries, and delivering quick, personalized responses. Download the infographic to see all the benefits Copilot offers, and contact Weston Technology Group, LLC. to discuss how AI can optimize your service team.

Using Copilot in Customer Service published by Weston Technology Group, LLC.

Our Vision

Our vision is to provide affordably priced services that allow small and medium-sized businesses to leverage state-of-the-art cloud technologies. In turn, this allows our clients to gain a competitive advantage in their industry and scale with the natural peaks and valleys of business. We're driven by the philosophy that if we help business leaders solve their IT problems so they can become more profitable, productive, and successful, then we will inherently grow along with them.

Reasons

Rapid Response – Emergency response time is one hour or less guaranteed. We can log in to your PC or server remotely and resolve many issues immediately without the wait for a technician to travel to your location.
Reputable - WTG has been around since 2004, a respected leader in the community and the industry.
Experienced - We hire only seasoned, professional technicians with at least 5-10 years experience and usually many more.
Business Savvy - We design, implement and manage technology solutions from a thorough understanding of the business benefit for your company.
Proactive – Our service philosophy is proactive, not reactive. With state-of-the-art network monitoring and management, we manage your network 24/7 to identify issues and address them BEFORE they become problems, rather than putting out fires.
Comprehensive Project Management – Our extensive experience managing all types of complex projects means we will handle every detail and coordinate all vendors so you can rest assured that your project will be completed on time and on budget.
No Geek Speak – You deserve to have your questions answered in plain English. Our technicians will clearly explain what is happening so you understand.

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